--- title: I Didn't Receive an Email Invite or I Need to Reset My Password (V2) description: This article will help those who didn't receive an email invitation to the platform or will need to reset their password. --- [Skip to content](https://knowledge.bookmarked.com/help/i-didnt-receive-an-email-invite-or-i-need-to-reset-my-password#main-content) English Show submenu for translations ![Bookmarked](https://knowledge.bookmarked.com/hs-fs/hubfs/Bookmarked%20Logos/Bookmarked%20-%20Horizontal%20-%20Green.png?width=182&height=40&name=Bookmarked%20-%20Horizontal%20-%20Green.png) - [Home](https://www.bookmarked.com/) - [Platform](https://www.bookmarked.com/platform) - [For Districts](https://www.bookmarked.com/for-districts) - [For Librarians](https://www.bookmarked.com/for-librarians) - [Resources](https://www.bookmarked.com/resources) - [Contact](https://www.bookmarked.com/contact) Open main navigation Close main navigation - [Home](https://www.bookmarked.com/) - [Platform](https://www.bookmarked.com/platform) - [For Districts](https://www.bookmarked.com/for-districts) - [For Librarians](https://www.bookmarked.com/for-librarians) - [Resources](https://www.bookmarked.com/resources) - [Contact](https://www.bookmarked.com/contact) - English Show submenu for translations - [Book a Demo](https://bookmarked.com/book-a-demo) [Book a Demo](https://bookmarked.com/book-a-demo?hsLang=en) How Can We Help? - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledge.bookmarked.com/help?hsLang=en) 2. [OnShelf Review](https://knowledge.bookmarked.com/help/onshelf-review?hsLang=en) 3. [Getting Started](https://knowledge.bookmarked.com/help/onshelf-review?hsLang=en#getting-started) # I Didn't Receive an Email Invite or I Need to Reset My Password (V2) ## This article will help those who didn't receive an email invitation to the platform, your first sign in, and how to reset your password. If you're expecting an email invite to set up your OnShelf account and haven't received one, don't worry! Please follow the below steps to troubleshoot the issue.   ### Step 1: Check Your Spam Folder Sometimes our invitation emails can mistakenly end up in your spam or junk folder. Here’s what you can do: - Open your 'Spam' or 'Junk' folder in your email application - Look for an email from "noreply@bookmarked.com" with the subject line "You're invited to Bookmarked" that might have been filtered incorrectly - Move this email to your inbox to ensure you receive emails from this address going forward - Follow the instructions in the email to set up your account. ### Step 2: Confirm Your Email Address (Note for Parents and Guardians) For your security and privacy reasons, we can only send email invites to the address that is registered with the school. If you are using an email that hasn’t been registered as your contact record at the school, we will not be able to send you an invite. Please ensure the email you are checking is the one you have provided to the school, if not, please update your contact information before requesting a new email invitation.   ### Step 3: Request a New Invite If you've checked your spam folder and confirmed your email address but still haven't received your invite, let's try resending it: - Email us at support@bookmarked.com. - Please make the subject line "Request for New Parent Invitation" - In the body of the email, please ensure you include the following: - Your children's names - The schools your children attend - Their student IDs - Your email address - We will check our records and resend the invitation to the correct email address as soon as possible. ### Conclusion We understand that accessing your OnShelf account is important to you, and we're here to assist every step of the way. If you have followed all the above steps and still face issues, please don't hesitate to contact our customer support team. We are committed to providing you with the support you need to enjoy all the benefits OnShelf offers. - [OnShelf Review](https://knowledge.bookmarked.com/help/onshelf-review?hsLang=en#main-content) - [Educator Navigation](https://knowledge.bookmarked.com/help/onshelf-review?hsLang=en#educator-navigation) - [For Librarians](https://knowledge.bookmarked.com/help/onshelf-review?hsLang=en#for-librarians) - [For Administrators](https://knowledge.bookmarked.com/help/onshelf-review?hsLang=en#for-administrators) - [For Teachers](https://knowledge.bookmarked.com/help/onshelf-review?hsLang=en#for-teachers) - [Getting Started](https://knowledge.bookmarked.com/help/onshelf-review?hsLang=en#getting-started) - [Getting Started](https://knowledge.bookmarked.com/help/getting-started?hsLang=en#main-content) - [Registering an Account (Parent/Guardian)](https://knowledge.bookmarked.com/help/getting-started?hsLang=en#registering-an-account-parent-guardian) - [Navigating OnShelf](https://knowledge.bookmarked.com/help/navigating-onshelf?hsLang=en) - [Are you a Parent or Guardian?](https://knowledge.bookmarked.com/help/are-you-a-parent-or-guardian?hsLang=en#main-content) - [Engaging with my Child (Parents)](https://knowledge.bookmarked.com/help/are-you-a-parent-or-guardian?hsLang=en#engaging-with-my-child-parents) - [Are you an Educator?](https://knowledge.bookmarked.com/help/are-you-an-educator?hsLang=en#main-content) - [Dashboard (Home page)](https://knowledge.bookmarked.com/help/are-you-an-educator?hsLang=en#dashboard-home-page) - [Book Intelligence (Library & Book Details pages)](https://knowledge.bookmarked.com/help/are-you-an-educator?hsLang=en#book-intelligence-library-book-details-pages) - [Analyze my School's Data (Reports page)](https://knowledge.bookmarked.com/help/are-you-an-educator?hsLang=en#analyze-my-schools-data-reports-page) [![Bookmarked](https://knowledge.bookmarked.com/hs-fs/hubfs/BookmarkED%20Original%20Logo%20Mark.png?width=36&height=34&name=BookmarkED%20Original%20Logo%20Mark.png "Bookmarked")](https://bookmarked.com?hsLang=en) Help Center Copyright © 2026, Bookmarked Inc. [Contact](https://bookmarked.com/contact?hsLang=en) [FAQ](https://bookmarked.com/faq-section?hsLang=en) [Support](https://bookmarked.com/bookmarked-support?hsLang=en) [Help Center](https://knowledge.bookmarked.com/help?hsLang=en) ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Dallas", "addressRegion" : "TX" }, "contactPoint" : { "@type" : "ContactPoint", "contactType" : "sales", "email" : "hello@bookmarked.com" }, "description" : "Bookmarked is the Book Intelligence Company. 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